reach intelligence

Reach for Business Intelligence

Apply intelligence to your business to operate and make decisions based on facts rather than opinions

understand how reach can help you make the decision to deliver epic customer experiences

gain knowledge about your business and market and improve each process of your company with the insights delivered by our artificial intelligence

Have the transcript of all calls and video calls made by our AI

Calls and video calls are recorded and transcribed by our Artificial Intelligence with high precision voice and text recognition technology, where each interaction is mapped, the main words extracted and the main contexts of each part of the conversation are presented to you, whether it from the attendant or the customer.

Transform your recordings into intelligent conversations by measuring the sentiment of everyone in the conversation

We provide context on customer sentiment by identifying all instances of strong emotions displayed towards your business and agents. You will be able to improve the service of your team, through refresher training, adaptation of scripts, or even reformulation of teams.

Know the most mentioned words by leads, customers and agents during conversations

See how conversations sequence events to ensure agents are compliant with key company policies and procedures.

Identify feelings and emotions present in conversations between your team, leads and customers

Our artificial intelligence identifies feelings and emotions in conversations based on context, tonality and intonation. In addition, the platform shows which are the positive, negative or neutral communications, emotions in each of the calls and all those that there were tendencies to complain or risk of financial loss.

You can measure and analyze your service area and after-sales script

Go on to define each of the steps in these areas so that the percentage and adherence to the speech of each of the sellers is identified in each communication and, with that, integrate via API into your CRM, to evaluate the service performance and satisfaction of your customers .