customers and industries
what is AI curation?
Effective data curation is critically important to ensure that machine learning (ML) and artificial intelligence (AI) training are prepared for processing. By ensuring that data is properly tagged and categorized, data curation can help AI scientists and developers validate diversity in data training.
In other words, Curation makes data more interpretable and reliable, to improve the customer experience and improve strategic decisions in each sector.
The Reach Platform optimizes the pre-processing stages of the data management lifecycle to help ensure data integrity and usability. Using AI and ML, it validates metadata and organizes insights into the right repository.
pre-trained behavior models by industry
call center and billing
- Performance monitoringDirected and focused trainingStandardization of support processes and proceduresUnderstanding the main points of attentionFocus on quality and customer and customer satisfactionTrends by product/serviceComplete customer journeyMonitoring of critical cases/risk of cancellationImproved processes and procedures for contact casesSearch for points of contact attention to products/servicesReal-time problem alert (increased trend in demand for issues/complaints)NPS
financial
- Inbound MarketingCustomer acquisition (Credit card)Customer acquisition (Finance)Competitive analysisServiceSac (Customer service)Billing performanceProduct analysisReal-time problem alert (trend of increased demand for subjects)
education
- TelesalesStudent enrollmentInbound MarketingServiceStudent dropoutRisk of cancellationNPS (Satisfaction)Follow-up of student requests for quick responses and proactive actions
retail
- Customer Service (Customer Service)Analysis of processes and systemsMonitoring the customer journeyImproving products and servicesUnderstanding the main points of customer satisfaction and dissatisfactionRetail telesalesUnderstanding the main points of doubt regarding the productCollecting customer suggestions from unstructured dataResearch of trends and interests of the consumer public based on unsolicited feedbackUnderstanding the main points of doubt regarding productsRedesigning products and services according to usage and customer feedbackDeveloping new products/services according to the voice of the customer
telecommunication
- Customer ServiceUnderstanding the customer journey and predicting the ideal purchase moment Appointment of customers with a greater chance of future conversion and call scheduling Standardization of support procedures Real-time problem alert (trend of increased demand for issues/complaints) Telesales
services
- Service, Support and BillingImprovement of UX and CX by collecting unsolicited feedbackCustomer consumption trendsStandardizing support proceduresImproving processes and systemsTelesales of services
health
- Taking examsInbound MarketingServiceSurgical CenterNPS (Satisfaction)Scheduling AppointmentsRescue customers who called but did not schedule Telesales for appointments
insurance
- Appointment of customers with a greater chance of future conversion and call schedulingRisk of cancellationNPS (Satisfaction)Understanding the main points of doubt regarding productsInbound MarketingServiceUnderstanding the customer journey and prediction of the ideal purchase momentTelesales
customer experience
- Clearer understanding of the Customer Journey and the reason for contacting the companyUsing unstructured feedback to review customer processes and improving the experienceUnderstanding the main points of customer satisfaction and dissatisfactionNPS based on the voice of the customer, based on unsolicited feedback (real feeling)
compliance
- Quality monitoring Script trackingCertification that processes and procedures are being followed Cancellation risk monitoring Image risk monitoring
legal
- Lead trackingCustomer journey with all interactionsTranscripts and notes of hearings and official meetings Monitoring image risk and cancellation Understanding risk factors and trendsBehavior analysis to prevent fraudControl mechanisms to prevent fraud
general sales
- Sales process conduction evaluation Objective sales performance evaluation Forecast construction based on the real temperature of the leads. sales speech Automation of notes in CRMClear view of potential customers' purchase stageUnderstanding upsell and crossell behavior to improve sales performance
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