Reach Intelligent Revenue (IR)

intelligent conversation analysis with actionable insights

Discover insights in unstructured data through natural language processing (NLP) and advanced text analysis powered by our AI.

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25%

of increased satisfaction

customer (CSAT)

30%

reduction in operating costs

5x

more range of efficiency and speed in service deliveries

Revenue Intelligence Platform

we use advanced AI to ensure a positive customer experience from the first interaction and throughout the business relationship journey

Companies can only grow and protect their revenues if they understand and act impartially on all customer signals in every interaction, and in real time.


That's why with each interaction, the Reach Platform identifies contexts, behaviors, sentiments, stages of the customer's journey and automatically triggers alerts to the team and suggests real time actions, developed with the objective of correcting flaws in the revenue generation chain.

discover reach in action

main market challenges:

Lack of accurate data on customer interactions

Failed to resolve issue on first contact

Completely fragmented customer service architecture

Expansion is difficult. Everyone wants to be omnichannel

how we solve these challenges with artificial intelligence and machine learning

Behavior mapping of customer interactions across the business journey

  • Capture of all customer conversations across channels;
  • Identification of customer and agent sentiments and emotions.

Virtual service agents

  • Answering calls without an online agent;
  • Reduce call transfers with intelligent routing.

Real-time call analytics and agent assistance

  • Providing supervisor alerts to improve customer satisfaction;
  • Reduction of call time by providing agents with actionable insights.

Post call analytics

  • Discovery of trends and identification of customer service and business improvement opportunities;
  • Agent performance assessment and compliance monitoring.

see how our platform works in practice:

technologies behind our intelligence

  • Natural language processing
  • Voice recognition
  • Conversation analysis
  • Behavior and emotion analysis
  • Predictive analysis
  • Self-service bots
  • Extraction and categorization
  • Conversational IVR

Operating segments

using our technology, clients have relevant results in their business strategies

Marketplace | Automotive


Monetization of an additional BRL 5M per month with context monitoring in +200 thousand voice calls (in real time), in +10 thousand different locations.

Industry


Monitoring and automatic qualification (Score) of sales attendance in more than 50 thousand voice calls (day), in more than 600 resellers in the industry.

Services


Lead generation and sales monitoring of sales and service process in more than 1,500 franchise units.

Financial


Increase in agents productivity in Customer Service and telesales areas, with the automation of personalized customer service, based on predictive triggers identified in real time, during interactions. Voice monitoring and digital channels (including Whatsapp).

Fintech


Monitoring the voice of the customer on social networks, in more than 4,500 agencies throughout Brazil, automating service prioritization rules with the behaviors identified by artificial intelligence.

Retail


Increase in customer satisfaction, based on the automation and implementation of spontaneous NPS, without the need to answer customer surveys. Predictive patterns based on the interactions of tens of thousands of monthly multi-channel interactions processed.

artificial intelligence that understands the context of every conversation

- Performance monitoring

- Targeted and focused training

- Standardization of support processes and procedures

- Understanding of main points of attention

- Focus on quality and customer satisfaction

- Trends by product/service

- Complete customer journey

- Monitoring of critical cases/risk of cancellation

- Improved processes and procedures for contact cases

- Search for points of attention in relation to products/services

- Real-time problem alert (increased trend of search for issues/complaints)

- NPS

- Conducting sales process assessment

- Objective sales performance evaluation

- Forecast construction based on the real temperature of the leads

- Understanding the customer journey and predicting the ideal purchase moment

- Appointment of customers with the highest chance of future conversion and call scheduling

- Complete sales speech analysis

- Automation of CRM notes

- Clear view of potential customers' purchase stage

- Understanding of upsell and crossell behavior to improve sales performance

- Understanding of the main points of doubt regarding the product

- Gathering customer suggestions from unstructured data

- Research trends and interests of the consuming public based on unsolicited feedback

- Understanding of the main points of doubts regarding the products

- Redesign of products and services according to usage and customer feedback

- Development of new products/services according to the customer's voice

- Clearer understanding of Customer Journey and why they contact the company

- Use of unstructured feedback to review customer processes and experience improvement

- Understanding the main points of customer satisfaction and dissatisfaction

- Voice of the customer based NPS from unsolicited feedback (real sentiment)

Integrations:

deliver value to your customer with smart revenue!

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