deliver faster, more personalized experiences with an intelligent contact center

In addition to delivering an overview of voice service, we have configured our Artificial Intelligence and Machine Learning to alert companies to unattended customers, dissatisfied customers, image risk situations and the right time to act to avoid a possible cancellation, and other and other different situations chosen by the client.

Reach's AI also monitors and analyzes each individual call in real time, identifying behaviors, emotions and words selected by our client, according to their market. It then transcribes the calls and delivers actionable insights into the voice conversation.

replace inefficient voice streams with our intelligent assistant within your service:

Gartner predicts that by 2023 customers will prefer to use speech interfaces to initiate 70% of self-service interactions. For example, if a customer decides to initiate a conversation, a self-service agent will be prepared with all the context of the conversation, including the history of transactions and communications performed.

With Reach, you have streamlined, flexible flows, packed with technologies to provide a better experience for your customers, and you can deploy it to any third-party or on-premises cloud solution.

contact journey builder

build voice flows in minutes

Drive the customer experience with the information they need with intuitive IVR flows, intelligent routing to queues and self-service prompts;

Include in the flow rules based on customer history, sentiments, emotions, and make real-time decisions based on the ideal context, delivering the best service for each customer;

Add satisfaction surveys, SMS triggers and WhatsApp messages;

Solution with Drag & Drop components. Modules and templates for all IVR functionalities and VOICE conversation flows.

Allow customers to call your IVR in a natural way (NLP/ML) while getting answers that effectively help them to be served and solve their problems, without the need for human agents;

Use AI and automation of contact flow to migrate voice calls, within the IVR, to digital channels, with the objective of solving calls faster, reducing waiting times and customer dissatisfaction.

customer experience automation

Automate tasks and easily identify the best opportunities:

At each interaction, our platform identifies contexts, behaviors, sentiments, stages of the customer's journey and automatically triggers alerts to the team and suggests actions in real time in each person's journey, developed with the objective of correcting flaws in generation and revenue protection chains.

Improve company procedures

• Decrease the time to resolve problems
• Have a team more prepared to provide information
• Eliminate unnecessary procedures

Improve your team performance

• Accurately assess professionals
• Decrease training costs
• Increase training efficiency

Monitor nonconformities

• Improve corporate policies
• Reduce legal risks
• Provide assertive information to employees

Increase market intelligence

• Conduct competitive analysis
• Eliminate ineffective marketing campaigns
• Improve products and service offerings

speech analytics

know everything that happens on every call, without having to listen to it

Our intelligence records and transcribes calls to deliver valuable data about all interactions in order to reveal the root cause of problems faced by consumers, behaviors and emotions to predict people's intention or need, identify what differentiates agents with the best performances and much more.

The AI will be present monitoring everything to alert you to any sales opportunity, problem and dissatisfaction, and at the right time it takes action according to the needs of each customer.

100% online and cloud telephony integrating all company communication on a single platform

In addition to the integrated extension network, you will have all your customers conversation data, made by call, chat and video call, unified in one place;

The cloud platform offers complete telephony structure with E1, secure HD Voice with reliability and enterprise quality of service. National number and free calls;

'Shared listening' function (spy mode) on PBX.

call recording

reduce costs and improve quality of recordings

Have recordings in stereo format (allowing better use of audio exploration technologies), integration flows with on-premise telephony solutions, through SIP Trunk connections, organize recordings following pre-defined quality management flows;

We transcribe recordings and summarize them for quality analysis and monitoring;

We integrate with CRMs and customer service systems.

with our intelligence you also stop losing business and customers due to missed calls!

40% of calls from companies in general go unanswered. And the difficulty of talking to an organization at the time of a quote, when requesting technical support and even in a new purchase, leads to withdrawal or dissatisfaction, generating a great loss for the company.

If a someone calls your company, but is not answered, Reach Platform immediately sends an action to the customer or lead, such as an SMS message to the customer advising that an agent will return the contact at a time of their choice, thus avoiding a possible withdrawal or dissatisfaction with the brand.

Integrations: