Conversational URA | voice bots
your service focused on the customer experience, using AI
Simplify your customer service using a voice assistant that can easily talk to your customers and understand their natural language. Integrate Reach's Conversational IVR into your contact center!
25%
of increased satisfaction
customer(CSAT)
30%
reduction of your operating costs
5x
more range of efficiency and speed in service deliveries
transform self-service by creating custom IVR call flows
Reach's Voice Assistant allows customers to speak freely and successfully resolve their issues as if they were speaking to a live agent. It anticipates customer needs, offers personalized greetings, and changes speaking styles based on the context of the conversation — solving cases on the first call and freeing your agents to focus on higher-value tasks.
- Be available to customers 24 x 7 x 365, without any waiting time; - Simplify complex support experience; replace tone interactions with natural voice;- Increase agent satisfaction by focusing them on complex queries and automating simple ones;
With voice assistant, you discover customer intent with open-ended questions and natural answers, personalize your messages, and provide options for your most common inbound requests.
make your IVR work harder and smarter
encourage self-service and delight customers
Increase customer satisfaction
Accelerate resolutions and drive loyalty with simple, effective self-service.
Reflect your brand identity
Use personalization to create personalized greetings that build trust.
Reduce agent turnover
Keep agents engaged with high-value customers to improve employee retention and reduce hiring costs.
Lower the TCO
Improve key self-service metrics like retention rate and increase automation to reduce the need for active agent engagement.
Improve security
Enable IVR authentication and integrate with biometric authentication solutions to effortlessly validate customer identities, reducing call time and fraud.
Maximize ROI for existing technology
Easily integrate your intelligent IVR with your existing systems and reduce the need for additional work.
50M
of analyzed links
( 2m/month)
2M
of analyzed videos
( 100k/month)
30K
active phone lines
(100% transcribed calls)
8K
active users
your URA, your way!
Flexibly deploy Reach Conversational IVR in any cloud, on-premises, or in a hybrid environment to deliver conversational self-service experiences that automate incoming call resolution.
Plus, you can even integrate its powerful AI-powered capabilities into your existing IVR, so you can design unique experiences for your brand and improve critical contact center metrics.
benefits of having reach's intelligent IVR
ANI match
Combine Automatic Number Identification (ANI) with customer data to identify callers, anticipate their needs and proactively resolve their issues, reducing the need for an active agent and resolving customer cases faster.
Speech Recognition, NLU and Dialog
Accurately understand conversational speech and capture customer intent, increasing self-service utilization. Create intelligent conversations with human dialogue driving greater customer engagement, increasing retention rates and customer loyalty.
Custom voices and text-to-speech support
Create natural-sounding speech whenever you need it with our Text-to-Speech technology — in over 53 languages and a diverse range of unique professional voices.
