Reach for Service
Increase your results by retaining more customers and applying after-sales intelligence
understand how reach can improve its service team and improve customer satisfaction!
monitor all conversations with agents, leads and customers through a single platform and learn about the behavior of those who want to talk to you
Access and manage all team conversations and ensure the quality of service
Meet the most successful agents based on data, standardize speech, replicate across the team, and improve customer service quality
Monitor and know what is being said in every call without having to listen to it and identify the main subjects of the calls
Identify customer and agent behaviors during conversations
Know if your agents are following the script during conversations and the gaps to be improved
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