cisco

in addition to a hybrid experience, companies need to seek efficiency in the remote management of teams and ensure performance in their customers' journey

reach and webex together!

In every conversation with the customer, in any interaction on the WEBEX platform, by phone, video call and message chat, our AI captures, transcribes and analyzes all the information, turning it into valuable data. From there, it delivers insights and suggests actions based on individual interactions, thus optimizing the companies' sales, service and collection processes.


We give you access to your customer's deep reality and clarity to find the answers to business problems!

know the platform

a hybrid and smart working solution

  • secure access

    Provide a safe and consistent work experience from anywhere with:

    • Flexible identity-based access (hardware, software, BYOD) with segmentation, automation and assurance;
    • Compliant access experience, with a consistent security policy and without making security compromises;
    • Centralized management and orchestration for remote endpoints;
    • Managed service provider, customer managed, or SASE options.

  • secure collaboration

    Enable your team's inclusive productivity and engagement with:

    • A single Webex app to connect (calls, messages, meetings) and customize. Available for PC, Mac, VDI and mobile devices;
    • Integrated security, compliance and multi-factor authentication;
    • Productivity and inclusive team engagement using audiovisual experiences and built-in AI;
    • Flexible, secure collaboration tools that better connect teams and workflows to promote greater work-life balance.

  • advanced visibility

    Provide real-time visibility into distributed applications, security, user and service performance, to help optimize the user experience with:

    • Performance management and correlation of insights from infrastructure to code;
    • Visibility of the distributed workforce;
    • Real-time analytics and threshold alerts linked to troubleshooting tools.

  • home office

    Enable advanced in-home experiences for employees with specialized functional requirements:

    • Cisco video and messaging collaboration;
    • Flexible access aligned to specific use cases;
    • Integrations with solutions and partners.

now everything people say is unified and transformed into data that generate actions and results

Our artificial intelligence works at every stage of the customer journey, connecting the parts of the business that directly increase your revenue.


The Reach+ platform identifies topics discussed, behaviors and stages of the customer's journey and automatically triggers alerts to the team and actions developed with the objective of correcting flaws in the chain of generation and optimization of revenue and results.


The illustration above shows that if a customer called and no one answered, the platform automatically sends an SMS with a notice of unavailability to the person and an alert to the attendant to return the contact.


reach + webex platform

why are companies implementing our AI-powered approach to consumer journeys?

93% of customers are likely to make a repeat purchase with companies that provide excellent customer service.


Source: Hubspot

88% of companies consider that the lack of clarity and precision in customer data impacts their bottom line. 86% of a company's data is unstructured.


Fonte: Experian Research

15% is revenue growth for companies that use user experience personalization. It can also reduce acquisition costs by up to 50%.


Fonte: Forbes Research

turn your conversations into more results for your business

  • intelligence in conversations

    • Monitor all your teams' interactions with customers, validating the correct scripts, understanding difficulties and automatically improving efficiency of your sales, service or collection teams, working remotely. And that without the need to listen for even a minute of the call.
    • All your WEBEX calls and videos are automatically captured and analyzed by our technology, and your supervisors, managers and coachs will be able to extract insights with one click on our platform. These insights can be used to improve monitoring and training for your entire team who interacts with your customers on a daily basis. Our technology supports Portuguese and Spanish languages.

  • more pre/post collaboration in video meetings

    • Automate the extraction of insights from each WEBEX meeting, collaborate with work partners, integrate with corporate tools and automate follow-ups. 
    • We integrate with WEBEX to create an intelligent system of all interactions recorded in meetings and calls, in order to simplify management of all conversations that took place in meetings included in the hybrid working model. 
    • No important topic will go unrecorded anymore.

    Reach + Highlights:

    • Instantly search for anything (audio, video, presentations, notes, chat conversations, etc...)
    • Collaborative schedule and historical summary of previous meetings, to improve and facilitate the preparation process for the next ones.
    • Capture the main hihglights of any meeting, with transcripts & AI/ML (Mapping real contexts and participant behaviors).
    • Automated post-meeting summary, ensuring more collaboration and transparency for all participants.

  • increase compliance and the search for key information within your company

    Make all meetings and calls searchable, secure and easy to share.


    Reach+ Highlights:

    • Centralize your recordings in a secure, unlimited storage repository.
    • Visualization of audit activities to ensure internal or external compliance policies.

    Meeting Hosts & Participants:

    • Organize all your recordings in an easy-to-use and accessible portal.
    • Easily search for existing contexts and behaviors within all your recordings.
    • Quickly find meetings using a more user-friendly and efficient index.
    • Share your meetings securely and ensure collaboration with feedback and input from multiple participants or groups.
    • Edit your meetings.

ready to see it in action?


Reach has created a new way of working based on the truth of the data brought by the Intelligent Revenue. Here the reality of everything that is said by people is unified and transformed into data that generate results.



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