Omnichannel Cloud PBX
The omnichannel platform for you to manage all your conversations with customers, on any channel
more than a communication center, now your telephony is also omnichannel
The Intelligent PABX is driven by technology that allows the company to unify communication with data in the cloud, reducing costs with physical structure.
But what Reach offers is beyond that.
With our Omnichannel Intelligent PABX you will have, in addition to the network of integrated extensions, all the data of your interactions with customers (regardless of the communication channel used) unified in one place.
Now you will be able to monitor your customer across all channels. This is the best way to ensure that you have access to valuable information such as consumer purchase frequency and main conversion channel.
Mobcall's cloud PBX allows your team to always be in contact with each other and also with your customers through our softphone, whether in the office, at home office, or even on the street.
The Mobphone is compatible with Windows, IOS and Android, it will already be connected to your Virtual PABX and will allow all calls to be recorded, analyzed and evaluated by the team manager.
the URA is part of the experience that the company provides to the customer
Every customer is looking for something simple: to have the information or need met in the first interaction. For this to happen, every company must be aligned with this thinking and see URA as its 24x7 partner in service. For that you need a personalized IVR for your business and humanized with AI.
Complete telephony structure with E1
Cloud data, wireless technology and all the functionality your business needs.
full mobility
Answering, making and monitoring calls via cell phone and/or desktop, using Mobphone.
Management in one place
A single platform for managing all calls, recordings, access to results reports, etc.
System customization
Integration with CRMs and other systems, configuration of opening hours, greeting message, etc.
video chat
Power your PBX with the best channel to hold your online, internal or external meetings
With Videochat your company has a professional and safe environment to hold video conferences with employees, customers and leads.
In addition, audios from videos or calls are processed by the platform and transcribed from voice to text. Machine learning algorithms structure context and data, so conversations are converted into real insights for your business and for identifying patterns of behavior for everyone present at the meeting.
Recording of all meetings held
Like calls, video calls are also recorded so you can monitor your teams and sales pitches.
Transcription of video calls
Onni's intelligence converts conversations into text, so you'll get insights into the nature of each content at scale.
Meeting reports
Have important data from each meeting such as metrics of the service wait time, percentage of speech by the attendant or customer, identification of sentiment.
Video calls with the company look
Hold online meetings with clients in a professional, safe and personalized environment with your brand.
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